Hello from Weverse Shop, the official merch store.

We'd like to inform you that we are ready to ship the special cards to compensate the misprinted special cards, which were included in the Trading Card Set of the 2023 SVT 7TH FAN MEETING <SEVENTEEN in CARAT LAND> official merch that began selling on February 28, 2023. We deeply apologize for the inconvenience caused by the error.

[Affected Product]

- Individual selfie special card in Trading Card Set of the 2023 SVT 7TH FAN MEETING <SEVENTEEN in CARAT LAND> official merch

[Additional Shipping Details]

- Eligibility: Customers who purchased 2023 <SEVENTEEN in CARAT LAND> Trading Card Set from Weverse Shop GLOBAL.

- Shipping Product: 1 random individual selfie special card, remade to feature updated support messages on the back

- Shipping Schedule: Begins on Wed. March 15, 2023 (KST)

[Please Note]

- There are a total of 13 individual selfie special cards, featuring new messages from the members in their handwriting.

- You do not need to verify or return the misprinted special card.

- You do not have to go through a requesting step for the shipping.

- You will get 1 random card per your purchase of a Trading Card Set. (If you purchased 2 sets, you will get 2 random cards.)

- For on-site purchases and pickups at KSPO DOME from March 10 to March 12, 2023, 1 random special card will be included per your purchase of the Trading Card Set.

Except for individual selfie special cards, there will be no changes for basic cards and unit special cards.

If you want to request a refund due to the unexpected error, you can do so on Weverse Shop app by following the steps below:

Weverse Shop app > My > Customer Service > Contact Us.

Again, we are sorry for the inconvenience and disappointment that we may have caused.

We will do our best to maintain quality and provide you with the best service.

Thank you.

All Things for Fans, Weverse Shop