2110 Colorado Avenue, Suite 200, Santa Monica, CA 90404, USA
退換貨說明
Return & Exchange Request
You can request return or exchange by going to My > Orders > Order Details OR using Customer Service center.
Return & Exchange Period
The shopper can withdraw by cancelling within 7 days of purchasing the products.
However, return or exchange due to a change of mind will be denied outright.
In case of product defects, only the exchanges are allowed within 3 months of receiving the products or within 30 days or discovering the defects.
Return & Exchange Cost
After the period of withdrawal, cancellation or return will be denied.
In case of returns due to product defects, wrong delivery, or shipping issues, the seller is responsible for and must pay the shipping fee for the product(s) returned.
Grounds for Denying Return & Exchange
This product goes into production once the order is made. Please note that it cannot be cancelled or refunded due to a change of mind after the period eligible for withdrawal.
Compensation for Consumer Damages and Refund Delays
All matters regarding returns, exchanges, warranty, refunds, quality guarantee, compensations, and more are processed in accordnace with the standards of consumer dispute resolution.
Terms and conditions, and the procedure of compensation regarding payment refunds and refund delays are processed in accordance with the Act On The Consumer Protection In Electronic Commerce, Etc.