Hello.

This is Weverse Shop, your official merchandise store.

We would like to provide you with some information regarding the Pearl Necklace, one of the LE SSERAFIM Official Merch.

This product was initially designed using freshwater pearls, and we placed an order with the manufacturer for production. However, we discovered that the manufacturer faultily used a different material (artificial pearls) for the final product.  

We sincerely apologize to all customers who purchased this product for causing this inconvenience. 

As such, we will proceed with a full refund for all purchased products. There will be no separate process for returning this product. If you made the purchase through Weverse Shop, you do not need to request a refund. However, if you made the purchase at an offline pop-up store, we kindly ask that you verify your purchase and refund information via email.

[Product Subject to this Refund]

- Pearl Necklace

[Sales Period and Retailer]

1) Online (Weverse Shop): From May 10, 2023 to February 23, 2024

2) Offline Pop-Up Store (LE SSERAFIM 2023 S/S POP UP - Seongsu, Seoul): From April 26 to May 7, 2023

3) Offline Pop-Up Store (“FLAME RISES” POP UP in HONG KONG - Hong Kong): From September 21 to October 8, 2023

[Corrected Material Information]

- Original: FRESHWATER PEARL

- Correction: POLYPROPYLENE PEARL

[How to Request for a Refund - By Retailer]

1) Online (Weverse Shop) Purchaser: Automatic refund will be canceled in order provided on March 19, 2024 via the method of payment you used

2) Offline Pop-Up Store (Seongsu and Hong Kong) Purchaser: Send a refund request email to popup@hybecorp.com (Title: Pearl Necklace Refund Request / We will reply with the future procedures in consecutive order)

Once again, we sincerely apologize for causing inconvenience. Please contact the customer service center at any time if you have any inquiries. 

Thank you.

All Things for Fans, Weverse Shop