- Information
- Merch Box #1 is available to the membership holders of ARMY Membership: Merch Pack offered year-round from August 14, 2020.
- The Merch Box can only be purchased through the Weverse Shop (GLOBAL, USA or JAPAN) you have purchased your membership from.
- Merch Box #1 will be shipped out the quarter following your date of purchase. However, the shipping schedules are subject to change. Further notice on the shipping schedules will be provided.
- Merch Boxes scheduled to be released will be introduced on the “MEMBERSHIP” menu on Weverse Shop in order.
商品描述
配送国家/地区
登录后即可查看可配送的国家/地区。
商品公告信息
- Product and model name
- MERCH BOX #1
- Size (mm)
- See product details
- Material
- OUTBOX 1PC : Paper ARMY BLANKET 1PC : Acrylic FABRIC POSTER 1PC : Polyester PHOTO 1PC : Paper
- Product Component
- See product details
- Information that confirms that the product has been certified or permitted by law
- Not Applicable
- Country of manufacture
- Korea
- Manufacturer
- HYBE IP Co., Ltd.
- Precautions for handling
- Please be careful as sharp edges may cut your hand. Keep away from hot, humid places and direct sunlight. Do not use it for purposes other than originally intended. Keep away from fire. Do not put in your mouth or suck on it.
- Quality assurance standards
- In accordance with relevant laws and the criteria for the settlement of consumer disputes
- Product support manager and phone number
- Weverse Shop Customer Center : 1544-0790
- Sales policies for consumer protection
- Sales policies for consumer protection 1. The product is for use by people aged 14 and older. 2. We do not run advertising campaigns that can be mistaken to be for children's products. 3. We sell only at designated, exclusive distributors. 4. Our products are designed and developed for people aged 14 and older. 5. Any changes to labels attached to our products are prohibited.
商品须知
- 部分国家/地区即使加入会员,也无法支持Membership Merch Box配送。
- 外箱尺寸与商品配置可能因制作商内部情况会发生变动,敬请谅解。
- 外箱作为商品保护包装,因此可能会发生轻微划痕及变色。
- 商品的部分设计可能会发生变动,根据不同测量尺寸的方式,商品尺寸可能会有所差异。
- 根据显示器的像素和颜色的设置,产品看起来可能会歪曲或颜色有所不同。
- 制作收尾阶段发生的轻微划痕不能视为不良品。
退货/换货信息
- Returns & Exchanges
- My -> My Orders -> Order Details -> request return/exchange
- Please refer to the FAQ for more details
- Return & Exchange Period
- Customers can request a return/exchange through the My Orders page or Help → contact us within seven days of receiving the product. (However, in the case of a simple change of mind, only returns are possible. Exchanges will not be allowed.)
- In case the product is different from its advertisement or the stipulations outlined in its contract, including defects, the customer may contact us through Help to withdraw the purchase order within 3 months of receiving the product or within 30 days from the date the customer discovers or could have discovered such fact.
- Return & Exchange Cost
- If the customer wishes to return the product due to a change of mind, the customer bears the shipping costs.
- In the case of defective products, product mismatches, or returns due to delivery issues, the seller covers the shipping costs.
- Notes for Refunds & Exchanges
- Refunds & exchanges may be restricted in the following cases.
- Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);
- Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the redeeming of digital codes);
- Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;
- Where the package of copyable products has been destroyed (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);
- Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;
- -
- Refunds & exchanges in each product category may be restricted for the following cases:
- -
- Clothing, bags, shoes, fashion accessories
- Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.
- -
- Albums, books, video publications
- Where the copyable product's packaging has been opened;
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;
- Where the product is returned with some components missing;
- -
- Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.
- Even if an exchange request is made, if the seller does not have the stock for the item to be exchanged, the exchange is not possible. In this case, the order for the relevant product will be canceled, and a refund will be processed to the payment method used for the purchase.
- Compensation for Consumer Damages and Refund Delays:
- Matters related to returns, exchanges, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission.
- Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on the Consumer Protection in Electronic Commerce of South Korea.
- For international customers
- Some regulations may apply only to South Korean customers. For detailed information for international customers, please check the FAQ or contact Customer Support.