[Notice] "NANA TOUR with SEVENTEEN" VOD Customer Special Gift Request Guide

Hello from Weverse Shop,

the official merch store.

Special gift requests for "NANA TOUR with SEVENTEEN" will be available starting from Mon. December 18, 2023 (KST). Check out the details below.

["NANA TOUR with SEVENTEEN" VOD Customer Special Gift Request Guide]

[Weverse Shop Special Gifts]

- Special Gifts: 8 photocards, 1 group photo + 1 paper frame, and 1 postcard + 1 paper holder

- Request Period (KST): Mon. December 18, 2023, 11:00 AM - Fri. January 5, 2024, 9:59:59 PM

- How to Request: Go to SEVENTEEN Weverse Shop GLOBAL or JAPAN website → WEVERSE category → NANA TOUR with SEVENTEEN category → Request NANA TOUR with SEVENTEEN GIFT

- Eligibility: Customers who purchased the VOD during the above periods on the Weverse Shop GLOBAL or JAPAN website (https://weverseshop.io) and have paid for the shipping fee of the special gifts.

- Shipping Start Date: Begins on Wed. January 24, 2024 (global shipping available)

* Please Note for Special Gift Requests

- You can make one request per account.

- You can request "NANA TOUR with SEVENTEEN" special gifts with a Weverse Shop account.

- You cannot cancel your order for "NANA TOUR with SEVENTEEN" VOD if you have applied for the special gifts.

- You cannot cancel the request for special gifts after Mon. January 5, 2024, 9:59:59 PM (KST). If you've canceled the request for special gifts, you can also cancel the purchase of "NANA TOUR with SEVENTEEN" VOD.

Please note that if you've watched the paid content, you cannot cancel the VOD purchase. If you haven't watched the content and would like to cancel the purchase, please contact Weverse Shop Customer Service.

Weverse Shop: My → Customer Support (Shop) → Contact Us

- "NANA TOUR with SEVENTEEN" VOD special gifts are only available for customers who purchased the VOD on Weverse Shop GLOBAL/JAPAN (WEB) during the pre-order period and have paid for the shipping fee of the special gifts on Weverse Shop GLOBAL/JAPAN (WEB).

- Please note that you cannot cancel your order or the request for special gifts once the order status for special gifts has changed to "Shipping Soon".

* Payment Information

- You can pay by debit and credit cards, or with PayPal, Eximbay, Payco, Toss, Kakao Pay, or Weverse Card.

- If you add Toss or Kakao Pay to payment methods, you can use the balance on your preferred payment option to pay, without having to use a credit card.

- If your default currency is set to USD or JPY, you can pay via PayPal or Eximbay using international credit cards or Alipay.

* Important for Customers in South Korea

- If you are ordering from South Korea, please enter the complete shipping address in Korean. Entering a South Korean address in English may lead to delayed or failed delivery as the couriers may not accept the address or have difficulty in processing the delivery.

* Important for International Customers

- If you are ordering from countries/regions other than South Korea, please enter the complete shipping address and the recipient's name in English. In the case where the address and the name contain characters with accent symbols such as é, ç, œ, í, ø, ß, ü, and ñ, please eliminate the symbols.

- Please note that if you place multiple orders to a single address, your orders may be subject to the customs laws of the recipient country, such as the imposition of import tariffs or being held at customs. You are responsible for paying the import tariffs imposed on bulk purchases you make.

※ Please note that entering inaccurate addresses may cause delayed or failed deliveries. If products are lost in transit due to the incorrect address you entered, we will not ship additional products to compensate for the loss, especially for products manufactured in limited quantities. Please double-check your address when you place your order.

All Things for Fans, Weverse Shop