[Weverse US] Pre-order BTS j-hope Global / US MEMBERSHIP EXCLUSIVE MerchN

Hello from Weverse US,

the official merch store.

BTS j-hope Global / US MEMBERSHIP EXCLUSIVE Merch will be available for online delivery and on-site pickup

Please note that the Crewneck Sweatshirt will be available in two versions: (USA) for DELIVERY ONLY and (Mexico) for PICKUP ONLY at j-hope ‘HOPE ON THE STAGE’ Pop-up in Mexico City. 

Pre-order begins on Tues. February 25, 2025 at 5pm (PST).

Check out the details below.

[Weverse Shop Purchase for Online Delivery]

Weverse Global and US ARMY Membership Holders can pre-order the Crewneck Sweatshirt (USA) for online delivery in the United States.

Merch Details

You can view the product available for online delivery from the US MEMBERSHIP > MERCH category page. 

Availability and Shipping (PST)

- Purchase Period: Tuesday, February 25, 5:00 PM - until sold out

- Shipping Begins: Monday, March 10, 2025

Special Gift

- 1 event-exclusive photocard will be included with every Crewneck Sweatshirt.

- There is only one version of the event-exclusive photocard.

Purchase Limit

- For Crewneck Sweatshirt (USA), you can purchase up to 10 per size per account.

- You must have an active Global or US ARMY Membership in order to purchase this membership exclusive merch for delivery in the United States.

Shipping Information

- We cannot ship to P.O. Box or APO/FPO/DPO addresses.

- Please note that the address cannot be changed once the order is placed.

- Only the Continental United States (including Alaska and Hawaii)

- Tax and delivery surcharges may apply to certain areas.

※ DELAYED OR LOST SHIPPING can occur if you enter the WRONG ADDRESS. Please make sure the address is correct since it is impossible to ship the product again, as it cannot be manufactured additionally.

Please Note for Purchase

- No order cancellation is allowed after the purchase.

- Items may be sold out quickly due to limited quantity.

Payment Information

- You can pay by debit and credit cards, PayPal, or Apple Pay.

[Weverse Shop Purchase for Pick-Up in Mexico City]

Weverse Global and US ARMY Membership Holders can pre-order the Crewneck Sweatshirt (Mexico) and pick them up at the venue of j-hope ‘HOPE ON THE STAGE’ Pop-up in Mexico City. Please see details below. 

Merch Details

You can view the product available for pick-up from the PICK-UP > [CDMX j-hope POP-UP] category page. 

Purchase Period (CST): 

- Tuesday, February 25, 7:00 PM - until sold out

Pick-Up Date and Time (CST): 

- Friday, March 14, 2025 - Sunday, March 16, 2025, 10:00 AM - 8:00 PM

- Friday, March 21, 2025 - Sunday, March 23, 2025, 10:00 AM - 8:00 PM

Pick-Up Zone Location: Zacatecas 207, Roma Nte., Cuauhtémoc, 06700 Ciudad de México, CDMX

How to Purchase Merch And Make a Reservation to POP-UP for Pick-Up

① Weverse → Shop on the bottom left → BTS → Purchase products from  [CDMX j-hope POP-UP]  under the PICK-UP category

② Weverse → More → My Orders → Check your order number

③ Select [Manage Pick-ups]

④ Find available timeslots on the reservation status page, and select one (date and time) to make a reservation.

Please Note for Reservation

* Customers who purchase the On-Site Pick-up products can reserve a timeslot to visit.

* If you do not show up for your time slot, your reservation will be canceled.

* You can visit only once per person. 

* You must pick up all your purchases at once. You cannot pick up a part of your purchases.

* You can find available timeslots on the reservation status page.

* You can cancel your reservation and make another one before your timeslot ends.

How to Pick Up Membership Merch

① Make a reservation, and visit the pop-up store at the reserved date and time.

② Weverse → More → My Orders → Check your QR code

③ Present your QR code to the staff at the on-site pick up zone and receive your purchases.

Special Gifts for Pick-Up Customers 

- 1 event-exclusive photocard will be included with every Crewneck Sweatshirt.

- Buy over MXN 700 and get 1 POP-UP exclusive photocard for every MXN 700 you spend.

- There will be only one version each of the event-exclusive photocard and POP-UP exclusive photocard.

Purchase Limit

- For Crewneck Sweatshirt (Mexico), you can purchase up to 10 per size per account. 

- You must have an active Global or US ARMY Membership in order to purchase this membership-exclusive merch for pick-up at the j-hope POP-UP in Mexico City. 

Please Note for Purchase

- No order cancellation is allowed after the pre-purchase period. If you wish to cancel your order, please cancel by March 9, 2025 11:59 PM (CST).

- Refund is not available for orders that are not picked up within the pickup period.

- All products may go out of stock early.

- Do not share the QR code for your purchases. There will be no identity verification process at the pickup zone and anyone can pick up your purchased products if they have access to your QR code.

- An exchange/refund due to your change of mind will not be available. Exchange for defective products will be available only at the pop-up store venue. Please check the product immediately after picking it up and see if it is defective. 

- When you request an exchange for a defective product, your purchase history on Weverse Shop will be checked. You will receive a full refund if the defective product is sold out.

- Please note that shopping bags will not be provided. 

- There is a purchase limit per person for each product to ensure the best customer experience. If you do not honor the purchase limit, the staff may intervene and ask for your cooperation.

- Contact on-site customer support for questions about on-site pickup services that are not related to the on-site pickup process.

Payment Information

- You can pay by debit and credit cards, or with PayPal, Apple Pay, or OXXO Pay.

- RFC (Tax ID) is not mandatory during checkout. 

- OXXO Pay payment method will be deactivated on March 3, 2025 at 11:59 PM CST. 

- If you plan to use OXXO Pay to make a purchase, please make your purchase before this date. 

- Other payment options will continue to be available until the pre-purchase period ends.

- Please refer to the FAQ page for more information regarding using OXXO Pay.

- Link to the OXXO Pay FAQ page

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