Hello from Weverse Global,

the official merch store.

Official merch for BTS WORLD TOUR 'ARIRANG' in LONDON, held at Tottenham Hotspur Stadium on Mon, July 6, 2026 and Tue, July 7, 2026 will be available for purchase and pickup.

You can pre-purchase the products on Weverse Shop and pick them up at the pickup locations prepared separately from the concert venue.

[Official Merch Purchase & Pickup Guide on Weverse]

Weverse members can purchase the official merch on BTS Weverse Shop and pick them up at the pickup location prepared separately from the concert venue.

Weverse Official Merch Pickup

* Purchase (BST)

- Sat, July 4, 2026, 11:00 AM - 7:00 PM

- Sun, July 5, 2026, 11:00 AM - 7:00 PM

- Mon, July 6, 2026, 11:00 AM - 7:00 PM

- Tue, July 7, 2026, 11:00 AM - 7:00 PM

- Wed, July 8, 2026, 11:00 AM - 7:00 PM

* Pickup (BST)

- Sun, July 5, 2026, 11:00 AM - 7:00 PM

- Mon, July 6, 2026, 11:00 AM - 7:00 PM

- Tue, July 7, 2026, 11:00 AM - 7:00 PM

- Wed, July 8, 2026, 11:00 AM - 7:00 PM

* Pickup Zone

- Official merch pickup location inside Drumsheds

(6 Glover Dr, London N18 3HF, United Kingdom)

* How to Buy Official Merch on Weverse and Pick Up

① Weverse → Shop on the bottom left → BTS (Global) → 'ARIRANG' Pickup → LONDON category → Purchase products with the PICKUP tag.

※ Please schedule your pickup time in advance when placing your order. (Required)

② Weverse → More → Order History → Check your QR code

③ Arrive at the pickup location during your reserved time slot and present your QR code to the staff to receive your purchases.

※ Support for installing and updating the Weverse app on Android versions below 10 or iOS versions below 17.0 will be discontinued. If you are using an Android version lower than 10 or an iOS version lower than 17.0, please update to the latest OS version to ensure a stable service experience.

※ Do not share your QR code. Since there is no additional identity verification at the pickup location, anyone with access to your QR code will be able to collect your purchases.

* Notes on pickup reservations

- Please note that network connectivity issues may occur due to the large number of people gathered at the pickup locations.

- Please save your QR code by tapping on the [Save QR for Offline Use] button in the order details page for offline use after completing your purchase.

- Once saved, your QR code can be accessed instantly by going to the Weverse app → More → Saved QR Codes, even in areas with unstable or no network connection.

※ Please note that if you change your reservation time after placing an order, you must tap the [Save QR for Offline Use] button again while connected to the internet to ensure that the updated time is correctly reflected in the “Saved QR Codes” page.

* Notes on pickup

※ Please adhere to your reserved pickup time. Visitors will be prioritized according to their scheduled slots.

※ e.g., If your reserved time slot is 9:30 AM - 10:00 AM, you must arrive at the pickup location between 9:30 AM and 10:00 AM to pick up your product.

※ Early entry before your reserved pickup time is not permitted. Late arrivals may face delays or restricted entry, depending on on-site conditions.

※ If you have multiple orders on the same day, you can combine them into one pickup window to pick up your order together. Please have the QR code ready for all of your orders at the pickup counter as the QR code will be issued for each order.

※ The QR code provided on Weverse Shop is for your personal use only. Presenting a printed copy or a captured image of the QR code will not be accepted.

※ Network connection at the venue may be unstable. Please follow the instructions in the notice to download your QR code for offline use in advance.

※ Orders not picked up during the reserved time slot of the selected date will be automatically cancelled once the reservation window closes.

※ Please refer to the notice that will be announced separately for more details on making a pickup reservation.

* Official Merch Purchase Limit

- Purchase limits may vary by product. Please refer to the product details page for more information.

- Purchase limits for each product may change based on the on-site stock availability. Please check the product guides and banners at the venue on the day of the event.

[Please Note]

- Weverse members can purchase the official merch on BTS Weverse Shop and pick them up at the pickup locations prepared separately from the concert venue.

- The QR code provided on Weverse Shop is for your personal use only. Presenting a printed copy or a captured image of the QR code will not be accepted.

- No additional identity verification will be conducted at the pickup location. To prevent unauthorized pickup, please do not share your QR code or expose it to others.

- The products may go out of stock early due to limited quantity.

- Please note that pickup location open hours may change depending on the circumstances on site.

- For safety reasons, overnight queuing is strictly prohibited. Your safety will not be guaranteed, and the staff may disperse the lines.

- Orders not picked up on the day of purchase will be automatically cancelled after the pickup location closes on the same day.

- Automatically canceled orders will be refunded within three business days.

- To ensure the best customer experience, there will be a purchase limit for each product per person. Failure to cooperate with purchase limits may result in staff intervention.

- Do not purchase illegal products. BTS WORLD TOUR 'ARIRANG' in LONDON official merch is available for purchase only at the official booth at the venue and Weverse Shop. Please be aware that purchasing unauthorized products may result in damage or other issues.

- Please note that shopping bags will not be provided at the pickup location.

- Defective items can be exchanged after confirming your order details. (If the item is out of stock, a refund will be issued instead.)

- For any other questions regarding pickup, please find a staff member at the venue.

[Returns & Exchanges]

- For exchanges/returns after the pickup location operation period, please contact Weverse Help.

[Return & Exchange Period]

- Customers can request a(n) exchange/return within 7 days of receiving the product.(In the case of a simple change of mind, only returns are possible and exchanges will not be allowed.)

- For random products, exchanges are available only for defective items.

- During the pickup location operation period, exchanges/returns can only be made at the pickup location. Please bring the product and order details with you.

- After the pickup location operation period, customers can request a(n) exchange/return through the My Orders page or by going to Weverse Help → [Contact us].

- In case the product is different from its advertisement or the stipulations outlined in its contract, including defects, the customer may contact us through Weverse Help → [Contact us] to withdraw the purchase order within 3 months of receiving the product and within 30 days from the date the customer discovers or could have discovered such fact.

[Return & Exchange Fees]

- If the customer wishes to return the product due to a simple change of mind, the customer will bear the shipping costs.

- In the case of defective products or product mismatches, the seller will cover the shipping costs.

[Return & Exchange Notes]

- Exchange/return may not be available in the following cases.

- Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);

- Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the usage of a Digital Code);

- Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;

- Where the package of copyable products has been damaged (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);

- Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);

- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;

- Exchange/return in each product category may not be available for the following cases:

[Clothing, bags, shoes, fashion accessories]

- Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.

[Albums, books, video publications]

- Where the copyable product's packaging has been opened;

- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;

- Where the product is returned with some components missing;

- Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.

- If the seller does not have stock of the product requested for an exchange, the exchange cannot be processed even if an exchange request is submitted; in such cases, the order will be canceled and a refund will be issued with the used payment method.

Payment Information

- You can pay by debit and credit cards issued in South Korea, or with PayPal, Eximbay, Alipay+, WeChat Pay, PAYCO, Toss, NAVER Pay, Kakao Pay, Apple Pay, or Weverse Card.

- If you add Toss, NAVER Pay, or Kakao Pay to payment methods, you can use the balance on your preferred payment option to pay, without having to use a credit card.

- If your default currency is set to USD, JPY, CNY or MXN, you can pay with available payment methods for each currency.

USD - PayPal, Eximbay, Alipay+, WeChat pay, Grab pay, and Apple Pay

JPY - PayPal, Eximbay, Alipay+, WeChat Pay, and Apple Pay

CNY - Eximbay, Alipay+, WeChat Pay, and Apple Pay

MXN - PayPal and Apple Pay

Thank you.