BTS Lucky Box 2022

¥14,875

Weverse Shop Cash ¥150

Purchase Notice: Please note that the color of your BTS Lucky Box will be selected randomly. (1 random color out of 2 total); You can buy up to 1.

Description

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Product Name: Lucky Box
Product material: Varies among products
Size(mm): 470 * 360 * 320
Manufacturer: HYBE
Country of manufacture: Varies among products (Korea, China, Vietnam)
Instructions for care and handling: Please be careful as sharp edges may cut your hand. Keep away from hot, humid places and direct sunlight. Do not use it for purposes other than originally intended. Keep away from fire. Do not put in your mouth or suck on it.
Quality assurance standards: In accordance with relevant laws and the criteria for the settlement of consumer disputes
Product support manager and phone number: Weverse Shop Customer Center : 1544-0790
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Important Information: Each Lucky Box may contain different products as it is made up of 19 to 22 products chosen at random.; A number of items in the Lucky Box may be minutely discolored or their packaging damaged due to them being kept in the storage for a prolonged period of time, and cannot be exchanged/refunded for such reasons.; Product options (member, color, mobile phone model, clothing size etc.) are not available as the Lucky Box is made up of a random selection of items, and this cannot be the grounds for an exchange/refund.; You cannot choose particular items based on your personal preference nor exchange/refund a number of items as the Lucky Box is made up of a random selection of items.

Exchange/Refund will not be possible if:: The items do not have your preferred options (specific mobile phone model, clothing size etc.) (Refund due to change of mind is available); Product packaging is opened when refund is requested due to customer’s change of mind; There are signs of the product being worn, tags are removed, packaging is removed or for any other cause for reduction in product value

Return & Exchange Request: You can request return or exchange by going to My > My Orders > Order Details OR by checking our FAQ.

Return & Exchange Period: Return & exchange requests must be made within 7 days of receiving the order.; If the order was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request either returns or exchanges within 3 months of receiving the order.; (If the customer change of mind, the customer is not eligible for exchanges, but can cancel the purchase by returning the product.)

Return & Exchange Cost: If the customer wants to return the product(s) due to a change of mind, the customer is responsible for and must pay the shipping fee to send the product(s) back for return.; In case of returns due to product defects, wrong delivery, or shipping issues, the seller is responsible for and must pay the shipping fee for the product(s) returned.

Grounds for Denying Return & Exchange: We reserve the right to deny returns due to a change of mind or in case of opened product(s).; We reserve the right to deny returns if the value of product(s) is deemed to be depreciated due to any trace of product usage, removal or label or tags, or disposal of product box or wrapping.

Compensation for Consumer Damages and Refund Delays: Return & exchange requests must be made within 7 days of receiving the order.; If the order was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request either returns or exchanges within 3 months of receiving the order.; (If the customer change of mind, the customer is not eligible for exchanges, but can cancel the purchase by returning the product. As for door-to-door delivery via DHL, a claim can be filed within 30 days after the order has been shipped out. Please note that after 30 days as mentioned above, you may not be able to file a claim.)

For international customers: Some of the policy above are only applicable to customers in South Korea. For international customers, please check FAQ to find more details about return and exchange policy for international orders.