ENHYPEN [ROMANCE : UNTOLD] Pre-order Customers Video Call Fansign Event Winner Announcement

Hello from weverse shop,

the official merch store.

We would like to thank everyone who entered the raffle for ENHYPEN [ROMANCE : UNTOLD] pre-order customer video call fansign.

Congratulations to all the winners!

The raffle winners will receive a separate message on their KakaoTalk ID detailing how to move forward with the fansign.

※ Please make sure to have your KakaoTalk app updated to its latest version before the event. Otherwise, there may be difficulties in connecting the video call.

[How to Check If You’ve Won]

Go to ENHYPEN weverse → More (···) button on the top right corner → My Events page and check your result.

[Video Call Fansign Date and Time]

- Tue. July 16, 2024, 8:30 PM (KST)

[Video Call Fansign Duration]

- 1 minute per member, 7 minutes total (The video call fansign will proceed in the order of the event application.)

[Event Detail]

- One-on-one video call + 1 signed CD

[Video Call Channel]

- KakaoTalk (using the KakaoTalk ID you submitted for raffle entry)

※ Video call connections may not be possible under the following conditions. Please note that we do not compensate for any resulting inconvenience.

- If you provide incorrect information, including your KakaoTalk ID and contact details, when entering the raffle.

- If “Make My ID Searchable” is OFF in KakaoTalk → More → Gear icon on the top right → Manage → KakaoTalk ID

- If “Allow others to add me” is OFF in KakaoTalk → More → Gear icon on the top right → Friends

[Autographed CD and Shipping]

- One album out of your ordered albums will be signed and delivered after the fansign. (You cannot choose which version or which CD gets signed.)

- Please be aware that it will be considered you accept that your album will be opened to be signed by the artist.

- The signed album will be delivered to the participating raffle winner after the video call fansign within two weeks. But if additional shipping costs arise due to the customer’s circumstances, such as 1) incorrect or incomplete information provided by the raffle winner (last name, first name, address, and contact information), 2) refusal to pay appropriate customs duties, or 3) the recipient not being available to accept the delivery or refusal to accept the delivery, the additional shipping costs must be borne by the customer. WEVERSE COMPANY reserves the right to issue a refund for the product if the delivery cannot be completed due to the customer’s circumstances.

* Please note that the shipping schedule of the signed album may be delayed due to weather conditions.

- The signed albums will be delivered via INNOMAS (entrusted by WEVERSE COMPANY).

※ Canceling your album order after entering the raffle will result in exclusion from the raffle.

[Please Note]

※ It is up to the winners to check the notices and guidelines. Please read the notices thoroughly and be mindful of the guidelines to prevent any disadvantages that may disrupt your event participation.

1. The order of video calls will be based on the order announced on My Events page.

2. The event details will be sent to you via KakaoTalk before the event starts. Please prepare your smart device or PC and wait for your turn. Learn how to receive video calls before this event. Make sure your device has enough battery and that your network is stable. Try to find a quiet environment where you can be alone to receive the video call.

3. Before you can talk to the artist via video call, we will verify your identity. Please have your valid photo ID ready. Your valid photo ID must show your name, your photo, and the date of your birth. If the information does not match the information you entered for the raffle, your video call fansign participation will be denied.

※ What is a valid photo ID?

- South Korean nationality: Passport, South Korean Resident Registration Card, driver’s license, South Korean Youth Card (issued by community service centers), mobile ID (issued by GOV.KR, Ministry of the Interior and Safety & Korean National Police Agency, or PASS App)

- Non-South Korean nationality: Passport, Residence Card (certification of alien registration)

* Other IDs (e.g. student IDs, photocopies, photos, and certified copies) are not allowed.

* Photos, printed copies, or mobile screenshots of your ID will not be accepted. You may be asked to run the mobile ID app.

* The information on the ID must be identical to the information entered for the raffle. The ID must include a name, date of birth, and a photo, and it must be presented physically to be accepted as a valid photo ID for identity verification. If the information on your photo ID does not match the information on the raffle entry, your participation will be denied.

* All IDs must be presented physically and must not be expired, to be considered valid.

* An ID of South Korean nationality must include a photo, date of birth (6 digits), and a name. It also must be issued by the head of a government office.

* If you have to verify yourself using a temporary ID such as an issuance application confirmation, the document must be stamped with the official seal of the head of a government office. It must include a photo, personal information, issuance number, and expiration date, all protected with a transparent sticker. Any document seeming dubious or to have been forged will not be accepted.

* Customers who entered the raffle with a name in a language other than English, and are therefore unable to verify their identity with a passport, may be asked to present an ID with a photo and the name in the language they entered the raffle with. Please come prepared and cooperate with the staff.

* When verifying your ID, we may conduct an additional verification process such as asking you questions, requesting other IDs, etc. to prevent the use of transferred or forged IDs.

[Video Call Fansign Etiquette]

※ Failure to follow the etiquette will result in the forced conclusion of the video call.

1. Only the raffle winners can participate in the video call (1 video call for 1 participant). If the receiver of the video call is not the raffle winner, or if two or more people are on the receiver’s screen, your video call fansign participation will be denied or the video call may be terminated.

2. Please be careful not to take the following actions. If you fail to comply, your video call fansign participation will be denied or the video call may be terminated.

- Calling the event staff

- Closing the video call window during your video call

- Not ending the video call even after you have talked to all available members

3. Foul language, profanity, and insults, and other inappropriate actions are restricted. Please observe good manners to show your support for the artist.

4. Requests for the artist to sign the album with a message other than "To. [your name]" will not be accepted. Requests such as "draw something for me," "write a message for me", or any inappropriate requests or actions, will result in the termination of your video call.

5. For the protection of the artists, the staff will observe the fansign proceedings, which will be recorded. If the staff considers that the video call is inappropriate and violates the nature of the fansign, the video call will be terminated without warning. The video call recordings will be destroyed within 7 days after the event has ended.

6. Conclude the conversation once your allocated video call time ends. Please respect the time allocated for other participants.

7. Streaming the video call, recording with other devices, or making a screenshot is not permitted. Participants cannot personally own, sell, or upload the video, image, and voice content of the fansign by recording or screen-capturing the video call. If you are found committing the violations above, the video call will be concluded, and the organizers will proceed to destroy the content.

8. Please end the video call once the given time is over. If the raffle winner does not end the video call, it may be ended by the staff.

Thank you.

All things for fans, weverse shop