KATSEYE [BEAUTIFUL CHAOS] Pre-order Customers 1:1 Video Call Fansign Event Winner AnnouncementN

Hello from Weverse Global,

the official merch store.

We would like to thank everyone who entered the raffle for the KATSEYE [BEAUTIFUL CHAOS] Pre-order Customers 1:1 Video Call Fansign Event. Congratulations to all the winners!

The raffle winners will receive a separate message on their ZOOM ID detailing how to move forward with the fansign starting 5 business days before the event date.

※ You are free to choose the device to use for the video call fansign, but the device must be equipped with a camera (e.g., desktop pc, smartphone, or tablet pc). We recommend that you use a desktop pc for a stable network connection. 

※ Please make sure to have your ZOOM app updated to its latest version before the event. Otherwise, there may be difficulties in connecting the video call.

[How to Check If You’ve Won]

Go to KATSEYE Weverse → More (⋮) button on the top right corner → Event Entries page and check your result.

※ Canceling your album order after entering the raffle will result in exclusion from the raffle.

[Video Call Fansign Date and Time]

- Wed, August 27, 2025, 10:00 AM (KST)

[Video Call Fansign Details]

- Video Call Time: 1 minute with a member

[Fansign Prize Details]

- 1:1 video call + 1 autographed poster

※ A poster will be prepared at the event venue for your autograph. 

[Video Call Channel]

- ZOOM (using the ZOOM ID you submitted for raffle entry)

※ Video call connections may not be possible under the following conditions. Please note that we do not compensate for any resulting inconvenience.

- If you provide incorrect information, including your ZOOM ID and contact details, when entering the raffle.

- If you fail to receive the notice message for not adding the Weverse account to your ZOOM account until the video call fansign event ends

[For More Help] 

- Weverse → More → Help → Contact us

[Autographed Poster Shipping Details]

- Autographed posters for winners will be shipped within two weeks after the video call fansign event ends. If any shipping issues arise due to user error (e.g., incorrect name/address/phone number), refusal to pay customs fees, or recipient absence/refusal, the additional cost will be the responsibility of the customer. Weverse reserves the right to issue a refund at its discretion when delivery is not possible due to customer-related reasons.

* Please note that the shipping schedule of the autographed poster may be delayed due to weather conditions.

[Please Note]

※ Any disadvantages resulting from failure to check the notice or guideline will be the responsibility of the participant. Please double-check the provided guidelines before the event to avoid any inconvenience or disadvantage.

※ This event may be changed or canceled without prior notice.

1. The order of video calls will be based on the order announced on Event Entries page.

2. Event instructions will be sent via ZOOM message before the video call begins. Please prepare your smart device or PC with a camera and wait for your turn. Learn how to receive video calls before this event. Make sure your device has enough battery and that your network is stable. Try to find a quiet environment where you can be alone to receive the video call.

3. Before the video call with the artist, your identity will be verified by staff. Please prepare your valid photo ID in advance. Your valid photo ID must show your name, your photo, and the date of your birth. If the information does not match the information you entered for the raffle, your video call fansign participation will be denied.

※ What is a valid photo ID?

- South Korean nationality: Passport, South Korean Resident Registration Card, driver’s license, South Korean Youth Card (issued by community service centers), mobile ID (issued by GOV.KR, Ministry of the Interior and Safety & Korean National Police Agency, or PASS App)

- Non-South Korean nationality: Passport, Residence Card (certification of alien registration)

* Other IDs (e.g. student IDs, photocopies, photos, and certified copies) are not allowed.

* Photos, printed copies, or mobile screenshots of your ID will not be accepted. You may be asked to run the mobile ID app during the identity verification.

* The information on the ID must be identical to the information entered for the raffle. The ID must include a name, date of birth, and a photo, and it must be presented physically to be accepted as a valid photo ID for identity verification. If the information on your photo ID does not match the information on the raffle entry, your participation will be denied.

* All IDs must be presented physically and must not be expired, to be considered valid.

* If the photo on your ID is not a photo of you, or if the photo is damaged and unidentifiable, your ID will not be accepted.

* If the information on your ID is hard to discern or understand, it will not be accepted as a valid ID.

* An ID of South Korean nationality must include a photo, date of birth (6 digits), and a name. It also must be issued by the head of a government office.

* If you have to verify yourself using a temporary ID such as an issuance application confirmation, the document must be stamped with the official seal of the head of a government office. It must include a photo, personal information, issuance number, and expiration date, all protected with a transparent sticker. Any document that seems dubious or forged will not be accepted.

* For customers who entered the raffle with a name in a language other than English, and are therefore unable to verify their identity with a passport, they may be asked at the venue to present an ID that has a photo and the name in the language they entered the raffle with. Please come prepared and cooperate with the staff.

* When verifying your ID, the staff may conduct an additional verification process such as asking you questions, requesting other IDs, etc., to prevent the use of transferred or forged IDs.

4. Only the raffle winners can participate in the event (1 admission for 1 participant), and the invitation cannot be transferred to another person. If you are found selling or transferring the winning raffle or committing any other fraud, you will be denied admission to all events with the artist in the future.

5. If your video call is not connected after two attempts, the next winner will proceed, and one final attempt will be made after their turn. If you are unavailable again, it will be considered a no-show, and no further attempts will be made.

[Video Call Fansign Etiquette]

※ Failure to follow the etiquette will result in the forced conclusion of the video call.

1. Only the raffle winners can participate in the video call (1 video call for 1 participant). If the receiver of the video call is not the raffle winner, or if two or more people are on the receiver’s screen, your video call fansign participation will be denied, and the video call may be terminated.

2. Please be careful not to take the following actions. If you fail to comply, your video call fansign participation will be denied or the video call may be terminated.

- Calling the event staff

- Closing the video call window during your video call

- Not ending the video call even after you have talked to the artist

3. Foul language, profanity, and insults, and other inappropriate actions are restricted. Please observe good manners to show your support for the artist.

4. Requesting the artist to sign the album with a different message other than your name, such as “draw me something” or “write a message for me”, is not allowed.

5. During the event, do not make requests with which the artists may be uncomfortable. Requesting the artist to say inappropriate things or do inappropriate actions will result in the forced conclusion of your video call.

6. Event staff will monitor and record the video call to protect the artist. If the participant uses inappropriate language or inappropriate behavior such as swearing, vulgar language, sexual expressions, or artist defamation during the call, it will be terminated immediately. The recorded content will be used as follows:

- Purpose of collection and use: Operation and management of the video call fansign event.

- Type of collected content: The entire video call.

- Retention and use period: 7 days after the event ends, or in accordance with relevant laws and regulations

* The collected personal information will be used solely for the operation of the event, and will be promptly destroyed once the purpose is achieved.

7. Conclude the conversation once the video call time ends. Please respect the time allocated for other participants.

8. Participants cannot personally own, sell, or upload the video, image, and voice content of the fansign by recording or screen-capturing the video call. Streaming the video call or recording with other devices is not permitted. If you are found committing the violations above, the video call will be concluded, and the organizers will proceed to destroy the content.

9. Please end the video call once the given time is over. If the raffle winner does not end the video call, it may be ended by the staff.