• BTS・Estados Unidos

[Notice] SUGA | Agust D Solo Album “D-DAY” Page Replacement Guide (6/23 UPDATED)

Dear customers/fans,

This is Weverse Shop USA, your official merchandise store.


Please note that we will be closing the service of ‘typo replacement’ starting from June 28th, 2023.


If you would like to receive a replacement of the pages, please request by emailing UMGCustomerSupport@umusic.com, including your proof of purchase, name, email, and shipping address.


We apologize for the inconvenience we have caused due to the typo in the physical CD of “D-DAY”. Let us know if you have any questions and we will be happy to assist you.


Thank you for your support.


All Things for Fans, Weverse Shop USA



FAQ:


Q1: When can I expect the page replacement to arrive?

- Please allow sufficient time for processing and shipping of replacement pages.


Q2: What does page replacement exactly mean? (ie. Do I get a separate booklet with replaced pages?)

- We will only ship the replacement pages separately. It is not a new booklet.


Q3: Can I only receive replacement pages in case I bought the album at Weverse US?

- We will only send the replacement pages to people who purchased the album at officially distributed retailers according to the proof of purchase.


Q4: How do I confirm that the replacement pages I receive are the correct pages for my version of the album?

- Page replacement includes all the pages that have typos from both versions. Regardless of the version you purchased, all the pages from both versions will be sent.


Q5: Can I receive replacement pages in case I don’t include my shipping address and proof of purchase (order number or photo of receipt)?

- Replacement pages can only be provided to customers who have provided their shipping address in the body of the email and proof of purchase. No PO Boxes.



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EMPRESA
Weverse Company Inc.
Director General
JOON WON CHOI
DIRECCIÓN
C, 6F, PangyoTech-onetower, 131, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, República de Corea
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Amazon Web Services, Inc., NAVER Cloud
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weverse@weversecompany.com
Algunos de los productos vendidos en Weverse Shop son ofrecidos por vendedores particulares que utilizan Weverse Shop como plataforma de venta. En cuanto a los productos vendidos por vendedores particulares, Weverse Company Inc. no es partícipe de las transacciones de comercio electrónico, sino un intermediario de comercio electrónico, que no se responsabiliza por la información o transacciones relativas a los productos mencionados.

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