Hello from Weverse Global,

the official merch store.

You’re invited to the exciting TWS 4th Mini Album [play hard] Pre-order Customers 1:1 Video Call Fansign Event!

※ This is a 1:1 video call fansign event where you’ll have a video call with 1 member. Please use the link with the name of the member you want to participate in the event with when entering the raffle. (You’ll be able to enter and/or win the raffle multiple times with different members for this event.)

▶ Buy Album

[Video Call Fansign Details]

- Date and Time: Sat, October 18, 2025 (KST) (The exact time will be announced later.)

- Video Call Time: 1 minute with a member

[Eligible Customers]

- All customers who purchased at least one copy of [VIDEO CALL FANSIGN] 4th Mini Album [play hard] on Weverse Global during the event period and entered the raffle.

※ Products other than [VIDEO CALL FANSIGN] 4th Mini Album [play hard] are NOT eligible for this event.

※ You must purchase the [VIDEO CALL FANSIGN] album of the member you want to participate in the event with to be eligible for the raffle.

[Raffle Period]

- Mon, September 22, 2025, 11:00 AM - Sun, October 5, 2025, 11:59 PM (KST)

[Winner Announcement]

- The winners will be announced in a notice after Mon, October 13, 2025, 8:00 PM (KST). Customers can also go to the Event Entries page and check their results.

[Raffle Winners]

- 30 winners per member (Total 180 winners)

※ The information of the raffle participant and the raffle winner must match (the information of the raffle participant cannot be changed after submission), and the raffle winnings cannot be transferred to another person.

※ The raffle winners will receive the opportunity to participate in the video call fansign event.

[Special Gift Details🎁]

※ For Raffle Participants

- All customers who entered the raffle will get 1 unreleased selfie photocard (random 1 out of 6 versions featuring each member) per purchased album.

* The products and special gifts will be shipped together when shipping begins.

[How to Enter the Raffle]

※ Your information for the raffle cannot be changed after submission. Please make sure your information (name, KakaoTalk ID, date of birth, email, contact information, etc.) is correct and error-free. We are not responsible for any damages caused by the submission of incorrect information.

* You can enter the raffle on the Weverse event raffle page.

* You must be logged in to Weverse with the Weverse account used to purchase the album and access the Enter Raffle button in the notice to go to the event raffle page. If you do not have a Weverse account, please sign up for Weverse and join TWS Weverse using the same account you used to purchase the album.

* You need to provide the following personal information in order to enter the raffle on the Weverse event raffle page.

- Name (The person who is entering the raffle)

- Date of birth (YYYY/MM/DD)

- KakaoTalk ID

- Valid mobile phone number

※ Your raffle entries are based on the number of eligible products you buy from Weverse Global during the event period, not the number of separate orders you place. For album sets, the total number of albums included in the sets will be counted toward the raffle entries.

※ If you cancel all of your order(s) after entering the raffle, your raffle participation will be automatically canceled. Please purchase the eligible product(s) and enter the raffle if you want to participate.

(For example, if you place two orders including the eligible products and cancel one of them, you will stay in the raffle. If you cancel both orders, your participation will be canceled.)

※ All album sales on Weverse Global will count for Korean music charts (Hanteo Chart and Circle Chart).

※ This event is subject to change and cancellation without prior notice.

※ Details for the event will be provided later in the raffle winner announcement.

※ Your purchase history cannot be recovered if you delete your Weverse/Weverse Shop account.

[Please Note (When entering the raffle)]

※ Products exclusive to this event raffle cannot be canceled or refunded after the winner announcement.

※ Cancellations and refunds of products exclusively for this event are possible before the winner announcement at the end of the entry period. However, if you request a cancellation or refund, your raffle entries for the event may be invalidated.

1. The raffle will be processed based on the time of album purchase and raffle entry within the event period.

2. The winner announcement and the event participation will be processed based on the required information you provided.

3. For those with nationalities other than South Korea, the English name used to participate in the event must be the same as the English name on your ID. Please note that the name used for the raffle entry must match the name on your ID or passport. (Names entered in Korean will not be accepted.)

4. When entering the raffle, Weverse and Weverse Global will collect your personal information (name, date of birth, email, contact information, and KakaoTalk ID).

* The winners will be required to provide additional personal information as follows:

: Types of collected personal information: Email (Weverse ID), name (last and first name), mobile phone number, date of birth, and KakaoTalk ID

: Purpose of collecting personal information: Identity verification and event operation of the TWS 4th Mini Album [play hard] Pre-order Customers 1:1 Video Call Fansign Event

: Personal information provided to: PLEDIS Entertainment Co., Ltd. and HYBE Co., Ltd.

: Duration of keeping and using personal information: Discarded 6 months after the event ends for the participants and 1 year after the event ends for the winners

5. Only the raffle winner may participate in the event.

6. The raffle cannot be participated in by someone else, and the raffle winnings cannot be received by someone else, transferred to another person, or sold. (If such activity is detected, you will be disqualified from participating.)

7. If you apply for the event through an application agency site other than Weverse Shop, it will be considered as selling/buying the winning ticket and your winnings may be cancelled. Please be especially careful, as Weverse Shop is not responsible for any losses, such as cancellation of winnings or financial fraud, that may occur from using application agency sites.

8. Should you purchase the event album to gain financial benefit via applying for someone else or by transferring/selling winning tickets, Weverse Shop may take action against the purchaser for violating Weverse's terms and conditions, including order cancellation or usage restrictions. Be aware that if the above commercial activity is considered a violation of relevant laws and regulations, additional legal action may be taken.

9. When participating in this event, winners must bring a valid photo ID for verification purposes. Participation is strictly prohibited without a valid photo ID in person.

10. According to Weverse Company’s policies regarding the collection and use of personal information, you must be 14 years old or older on the day of the raffle entry to participate in the raffle. Those under 14 on the raffle entry date are not permitted to participate, even when accompanied by a guardian.

(For example, to enter the raffle on October 3, 2025, you must be born before October 4, 2011.)

[Shipping Notice]

1. Albums purchased during the raffle period will be shipped in sequence after the raffle entry period ends, excluding one album needed to participate in the fansign event.

2. One of the albums you purchased will be autographed for the fansign event, and the autograph will be on a designated page within the album. By entering the raffle, you have agreed to the album being unsealed for the autograph.

* If the raffle winner cannot participate in the event, the autographed album will be delivered to the address submitted at the time of purchase.

3. Autographed albums for winners will be shipped within two weeks after the video call fansign event ends. If any shipping issues arise due to user error (e.g., incorrect name/address/phone number), refusal to pay customs fees, or recipient absence/refusal, the additional cost will be the responsibility of the customer. Weverse reserves the right to issue a refund at its discretion when delivery is not possible due to customer-related reasons.

* Please note that the shipping schedule of the autographed album may be delayed due to weather conditions.

* The recipient is responsible for any customs duties and fees that may be charged by the local carrier when the autographed album is shipped to the United States. Failure to pay the fee within the specified period may result in your autographed album being returned or discarded locally, in which case you will not be able to receive it again. This notice is subject to change depending on the event's progress or results.

4. The autographed album will be shipped via INNOMAS (a designated logistics partner).

[Winner Guidelines]

※ Video call connections may not be possible under the following conditions. Please note that we do not compensate for any resulting inconvenience.

- If you provide incorrect information, including your KakaoTalk ID and contact details, when entering the raffle.

- If “Make My ID Searchable” is OFF in KakaoTalk → More → Gear icon on the top right → Manage → KakaoTalk ID

- If “Allow others to add me” is OFF in KakaoTalk → More → Gear icon on the top right → Friends

1. The video call fansign event will be conducted via the KakaoTalk app. Event instructions will be sent via KakaoTalk message before the video call begins.

2. Before the video call with the artist, your identity will be verified by staff. Please prepare your valid photo ID in advance.

※ What is a valid photo ID?

- South Korean nationality: Passport, South Korean Resident Registration Card, driver’s license, South Korean Youth Card (issued by community service centers), mobile ID (issued by GOV.KR, Ministry of the Interior and Safety & Korean National Police Agency, or PASS App)

- Non-South Korean nationality: Passport, Residence Card (certification of alien registration)

* Other IDs (e.g. student IDs, photocopies, photos, and certified copies) are not allowed.

* Photos, printed copies, or mobile screenshots of your ID will not be accepted. You may be asked to run the mobile ID app during the identity verification.

* The information on the ID must be identical to the information entered for the raffle. The ID must include a name, date of birth, and a photo, and it must be presented physically to be accepted as a valid photo ID for identity verification. If the information on your photo ID does not match the information on the raffle entry, your participation will be denied.

* All IDs must be presented physically and must not be expired, to be considered valid.

* If the photo on your ID is not a photo of you, or if the photo is damaged and unidentifiable, your ID will not be accepted.

* If the information on your ID is hard to discern or understand, it will not be accepted as a valid ID.

* An ID of South Korean nationality must include a photo, date of birth (6 digits), and name. It also must be issued by the head of a government office.

* If you have to verify yourself using a temporary ID, such as an issuance application confirmation, the document must be stamped with the official seal of the head of a government office. It must include a photo, personal information, issuance number, and expiration date, all protected with a transparent sticker. Any document that seems dubious or forged will not be accepted.

* For customers who entered the raffle with a name in a language other than English, and are therefore unable to verify their identity with a passport, they may be asked at the venue to present an ID that has a photo and the name in the language they entered the raffle with. Please come prepared and cooperate with the staff.

* When verifying your ID, the staff may conduct an additional verification process such as asking you questions, requesting other IDs, etc., to prevent the use of transferred or forged IDs.

[For More Help]

- Weverse → More → Help → Contact us