LE SSERAFIM 4th Mini Album [CRAZY] Pre-order Customer Video Call Fansign Event (+8/16 updated)

Hello from weverse shop,

the official merch store.

You’re cordially invited to the exciting LE SSERAFIM 4th Mini Album [CRAZY] Pre-order Customer Video Call Fansign Event!

▶ Enter Raffle

▶ Buy Album

[Video Call Fansign Details]

- Date: Sun. September 1, 2024 (KST) (The exact time will be announced later)

- Video Call Time: 1 minute per member, 5 minutes total (The video call fansign will proceed in the order of the event application.)

[Raffle Eligibility]

- All customers who purchased at least one copy of [VIDEO CALL FANSIGN] LE SSERAFIM 4th Mini Album [CRAZY] on weverse shop GLOBAL during the event period and entered the raffle.

※ COMPACT ver. and weverse albums ver. are not eligible for this event raffle.

[Raffle Period]

- Mon. August 5, 2024, 11:00 AM - Thu. August 18, 2024, 11:59 PM (KST)

[Winner Announcement]

- The winners will be announced in a notice after Fri. August 30, 2024, 6:00 PM (KST). Customers can also check My Events page to check the result.

[Raffle Winners]

- Total 50 winners

※ The information of the raffle participant and the raffle winner must match (the information of the raffle participant cannot be changed after submission), and the raffle winning cannot be transferred to another person.

※ The raffle winners of this event can participate in the video call fansign.

[Special Gift Details🎁]



※ For Raffle Participants

- All customers who entered the raffle will get 1 unreleased selfie photocard (random 1 out of 5 versions featuring each member) for each album they purchase.

* The special gift will be shipped together with your purchased item on the scheduled shipping start date.

※ For Raffle Winners

- All raffle winners will get 5 individual selfies taken at the fansign venue.

* The raffle winner special gift will be sent to the KakaoTalk account you entered into the raffle.

- The fansign venue selfie images will be sent within 1 month after the event ends. There may be some delays depending on the schedule.

[Questions and Answers]

Contact Help on weverse.

[How to Enter the Raffle]

※ Your information for the raffle cannot be changed after your submission. Please make sure your information (KakaoTalk ID, date of birth, email, contact information, etc.) is correct and free of error. We are not responsible for damages caused by incorrect information submitted by you.

You can enter the raffle on weverse.

Buy the product on weverse shop and enter the raffle event on weverse with the same ID you used to purchase the product. You need to provide the following personal information in order to enter the raffle.

- Name (The person who is entering the raffle)

- Date of birth (YYYY/MM/DD format)

- KakaoTalk ID

- Valid mobile phone number

You must manually enter the raffle on weverse in order to participate in the fansign event raffle.

Please note that the number of albums you ordered on weverse shop GLOBAL (not the number of orders you placed) during the event period will be counted automatically to let you enter the raffle the same number of times. For album sets, the total number of albums included in the sets will be counted toward the raffle entries.

※ If you cancel all of your order(s) after entering the raffle, your raffle participation will be automatically canceled. Please purchase the eligible product(s) and enter the raffle if you want to participate.

(For example, if you placed two orders including the eligible products and cancel one of them, you will stay in the raffle. If you cancel both orders, your participation will be canceled.)

※ All album sales on weverse shop will count for Korean music charts (Hanteo Chart and Circle Chart).

※ This event is subject to change and cancellation without prior notice.

※ Detailed directions for the event will be posted later in the raffle winner announcement.

[Please Note (When entering the raffle)]

1. You must be logged in to Weverse with your weverse shop account which was used to purchase the album. If you do not have an account on weverse, please sign up for Weverse and join LE SSERAFIM weverse with the same account as your weverse shop account used to purchase the albums.

2. You will be redirected to the raffle page when you tap Enter Raffle on the announcement posted on LE SSERAFIM weverse, in which you are logged in with the weverse shop account used to purchase the album.

3. The raffle is processed based on the time of raffle entry and the time of payment for the album.

4. The winner announcement and the event process will use the information you submitted to the raffle.

5. Those with nationalities other than South Korean can enter the raffle with the English names that appear on their valid photo ID. Please note that the name of the person who entered the raffle must match the name on the passport. (Names entered in Korean will not be accepted.)

6. When entering the raffle, weverse and weverse shop GLOBAL will collect your personal information (name, date of birth, email, contact information, and KakaoTalk ID).

* Raffle winners will be required to provide additional personal information for the raffle and their participation in the event.

: Types of collected personal information: Email (weverse ID), name (last and first name), mobile phone number, date of birth, KakaoTalk ID, and video details.

: Purpose of collecting personal information: Identity verification and event operation of LE SSERAFIM 4th Mini Album [CRAZY] Pre-order Customer Video Call Fansign Event

: Personal information provided to: SOURCE MUSIC Co., Ltd. and HYBE Co., Ltd.

: Duration of keeping and using personal information: 6 months after the winner announcement for the raffle participants, and 1 year after the event ends for the raffle winners

7. Canceling the album order after entering the raffle will result in exclusion from the raffle.

8. If you enter the raffle after purchasing the albums, those albums cannot be accepted for returns OR be canceled after the raffle has ended, even if you did not win.

9. Once the raffle winners are announced, all orders you used to enter the event raffle will be set to "Preparing Products" status. You will not be able to cancel the order or request a refund even if you did not win the raffle.

10. Only the raffle winner is permitted to participate in the event.

11 . The raffle winning cannot be used to admit someone else to the event, and it cannot be transferred or sold. If you are found selling or transferring the winning raffle, or committing any other fraud, you will be denied admission.

12 . The raffle winners must bring a valid photo ID to enter the event venue on the day of the event. You will not be allowed to participate if you do not have a valid photo ID in person.

13. The event is available for those born on or before September 1, 2010. Minors under the age (born on or after September 2, 2010) cannot participate in the event even when accompanied by a guardian.

[Please Note (For shipping)]

1. The albums you ordered during the event period and the order(s) containing the albums, excluding the 1 album necessary for the fansign autographs, will be delivered to the address you submitted with your order after the release.

2. One (random) of the albums purchased will be signed by the artist. Please be aware that it will be considered you accept that your album will be opened to be signed by the artist.

3. The signed album will be delivered to the participating raffle winner after the video call fansign within two weeks. But if additional shipping costs arise due to the customer’s circumstances, such as 1) incorrect or incomplete information provided by the raffle winner (last name, first name, address, and contact information), 2) refusal to pay appropriate customs duties, or 3) the recipient not being available to accept the delivery or refusal to accept the delivery, the additional shipping costs must be borne by the customer. WEVERSE COMPANY reserves the right to issue a refund for the product if the delivery cannot be completed due to the customer’s circumstances.

* Please note that the shipping schedule of the signed album may be delayed due to weather conditions.

4. The signed albums will be delivered via INNOMAS (entrusted by WEVERSE COMPANY).

[Please Note (If you won the raffle)]

1. Video call fansign will be held on KakaoTalk mobile application at the time scheduled for each raffle winner. A message will be sent to the raffle winner on KakaoTalk mobile application before the video call, to let you know the event has started.

2. Before you can talk to the artist via video call, we will verify your identity. Please have your valid photo ID ready.

※ What is a valid photo ID?

- South Korean nationality: Passport, South Korean Resident Registration Card, driver’s license, South Korean Youth Card (issued by community service centers), mobile ID (issued by GOV.KR, Ministry of the Interior and Safety & Korean National Police Agency, or PASS App)

- Non-South Korean nationality: Passport, Residence Card (certification of alien registration)

* Other IDs (e.g. student IDs, photocopies, photos, and certified copies) are not allowed.

* Photos, printed copies, or mobile screenshots of your ID will not be accepted. You may be asked to run the mobile ID app when participating.

* The information on the ID must be identical to the information entered for the raffle. The ID must include a name, date of birth, and a photo, and it must be presented physically to be accepted as a valid photo ID for identity verification. If the information on your photo ID does not match the information on the raffle entry, your participation will be denied.

* All IDs must be presented physically and must not be expired, to be considered valid.

* An ID of South Korean nationality must include a photo, date of birth (6 digits), and a name. It also must be issued by the head of a government office.

* If you have to verify yourself using a temporary ID such as an issuance application confirmation, the document must be stamped with the official seal of the head of a government office. It must include a photo, personal information, issuance number, and expiration date, all protected with a transparent sticker. Any document seeming dubious or to have been forged will not be accepted.

* For customers who entered the raffle with a name in a language other than English, and are therefore unable to verify their identity with a passport, they may be asked at the venue to present an ID that has a photo and the name in the language they entered the raffle with. Please come prepared and cooperate with the staff.

* When verifying your ID, we may conduct an additional verification process such as asking you questions, requesting other IDs, etc. to prevent the use of transferred or forged IDs.

3. If the video call connection fails two times, the next raffle winner will start their turn. We will try one more time after the next raffle winner finishes the call. If you do not or cannot answer the video call, it will be considered that you will not participate in the event and we will not try another video call.

4. For the protection of the artists, the staff will observe the fansign proceedings, which will be recorded. If the staff considers that the video call is inappropriate and violates the nature of the fansign, the video call will be terminated without warning. The recorded video will be processed as follows.

- Purpose of collection and use: Operation and management of Video Call Fansign event.

- Type of collected content: The entire video call.

- Retention and use period: 7 days after the event ends, or in accordance with relevant laws and regulations.

* The collected personal information will be used solely for the operation of the event and will be promptly destroyed once the purpose is achieved.

5. Please end the video call once the given time is over. If the raffle winner does not end the video call, it may be ended by the staff.

Thank you.

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