[Notice] How to Request a Special Gift for <TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA> Customers

Hello from Weverse Shop,

the official merch store.

TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA VOD customers can request a special gift starting from Thu. September 5, 2024 (KST).

Check out the details below.

[How to Apply for a Special Gift for TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA VOD Customers]

- Special Gift: 6 photocards (1 group + 5 individual) + 1 memory ticket set (1 art ticket + 1 wrist band)

- Request Period: Thu. September 5, 2024, 11:00 AM - Thu. September 12, 2024, 10:59:59 AM

- How to apply: Go to the Weverse Shop website → TOMORROW X TOGETHER GLOBAL or JAPAN → WEVERSE category → SWEET MIRAGE category → Apply for TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA GIFT

- Eligibility: All customers who purchased the VOD on the Weverse Shop GLOBAL or JAPAN websites (https://weverseshop.io) during the event period and paid the shipping fee.

- Shipping: Begins on Thu. October 17, 2024 (global shipping available)

* Please Note

- You can apply once per account.

- You need a Weverse Shop account to apply for a <TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA> VOD special gift.

- If you request a special gift, canceling your order of <TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA> VOD is not available.

- You can only cancel your order of <TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA> after canceling your special gift request; the request cancellation is available until Thu. September 12, 2024, 10:59:59 AM.

The VOD purchases will not be available if you have already watched the paid content. For more details on canceling the VOD purchases, please contact the platform you purchased the product.

- Weverse: More → Help → Contact us

- Weverse Shop: Help → Contact us 

- If you purchased it on the Weverse Shop JAPAN, cancellations or refunds are completely unavailable under any circumstances once the payment is complete.

- The special gift provided for the <TOMORROW X TOGETHER ACT : SWEET MIRAGE in LA> VOD is only available for customers who purchased the VOD on the Weverse Shop GLOBAL or JAPAN website during the pre-order period and have paid for the shipping fee of the special gift on the Weverse Shop GLOBAL or JAPAN website.

- Please note that you cannot cancel your order or application for special gifts once the order status for special gifts has changed to Shipping Soon.               

* Payment Information

- You can pay by debit and credit cards issued in South Korea, or with PayPal, Eximbay, Alipay+, WeChat Pay, PAYCO, Toss, NAVER Pay, Kakao Pay, or Weverse Card.

- If you add Toss, NAVER Pay, or Kakao Pay to payment methods, you can use the balance on your preferred payment option to pay, without having to use a credit card.

- If your default currency is set to USD, JPY, or CNY, you can pay with available payment methods for each currency.

USD - PayPal, Eximbay, Alipay+, WeChat Pay, and Grab Pay

JPY - PayPal, Eximbay, Alipay+, and WeChat Pay

CNY - Eximbay, Alipay+, and WeChat Pay

* Important for Customers in South Korea

- If you are ordering from South Korea, please change your service language to Korean and enter the complete shipping address in Korean. Entering a South Korean address in English may lead to delayed or failed delivery as the couriers may not accept the address or have difficulty in processing the delivery.

* Important for International Customers

- If you are ordering from Japan, please change your service language to Japanese and enter the complete shipping address in Japanese.

- If you are ordering from China, please change your service language to Chinese and enter the complete shipping address, as well as the recipient information, in Chinese. The recipient information must be identical to the information on the identity card, and if they do not match, your order may have clearance issues with customs.

- If you are ordering from countries/regions other than South Korea, Japan, or China, please enter the complete shipping address and the recipient's name in English. In the case where the address and the name are in languages other than Korean, Japanese, Chinese, and English and contain characters with accent symbols (such as é, ç, œ, í, ø, ß, ü, and ñ), please eliminate the symbols.

- Please note that if you place multiple orders to a single address outside of South Korea, your orders may be subject to the customs laws of the recipient country, such as the imposition of import tariffs or being held at customs. You are responsible for paying the import tariffs imposed on bulk purchases you make.

※ Please note that entering inaccurate addresses may cause delayed or failed deliveries. If products are lost in transit due to the incorrect address you entered, we will not ship additional products to compensate for the loss, especially for products manufactured in limited quantities. Please double-check your address when you place your order.

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