- Purchase Notice
- You can buy up to 16.
- The special gift is no longer available.
Descripción
- ENHYPEN WORLD TOUR ‘FATE’ OTHER STORIES
- The outbox is a shockproof box that serves to protect the merch items inside. It may become damaged, discolored, and scratched during shipping. Any exchange or refund requests due to this reason will not be accepted.
- The product is made out of recycled plastic. Minuscule spots, parting lines, and other natural occurrences from the production process may appear. Please note this is not a product defect.
- If you request an exchange/return, you cannot watch the VOD. The product is considered used once you enter the Digital Code on weverse. After that, the product cannot be exchanged/returned.
- This product is made of Forest Stewardship Council-certified paper and printed with biodegradable soy ink.
- Product size and content are subject to change based on the circumstances of the manufacturer.
País/región de envío
Puedes ver la lista de países/regiones que tienen envío disponible cuando inicias sesión.
Información
- Product Name
- ENHYPEN WORLD TOUR ‘FATE’ OTHER STORIES
- Product Size (mm)
- See product details
- Product material
- See product details
- Manufacturer
- Dreamus
- Country of manufacture
- Korea
- Information that confirms that the product has been certified or permitted by law
- Not Applicable
- Instructions for care and handling
- Please be careful as sharp edges may cut your hand. Keep away from hot, humid places and direct sunlight. Do not use it for purposes other than originally intended. Keep away from fire. Do not put in your mouth or suck on it.
- Quality assurance standards
- In accordance with relevant laws and the criteria for the settlement of consumer disputes
- Product support manager and phone number
- Weverse Shop Customer Center : 1544-0790
Atención
- The outbox is used to protect the actual product. Please note that we do not offer exchange or refund due to damages that may occur during the delivery.
- Product size may differ by 10 to 30mm due to different measurements.
- Please note the color tone of the product image may be different from that of the actual product.
Información sobre intercambios y devoluciones
- Returns & Exchanges
- My -> My Orders -> Order Details -> request return/exchange
- Please refer to the FAQ for more details
- Return & Exchange Period
- Customers can request a return/exchange through the My Orders page or Help → contact us within seven days of receiving the product. (However, in the case of a simple change of mind, only returns are possible. Exchanges will not be allowed.)
- In case the product is different from its advertisement or the stipulations outlined in its contract, including defects, the customer may contact us through Help to withdraw the purchase order within 3 months of receiving the product or within 30 days from the date the customer discovers or could have discovered such fact.
- Return & Exchange Fees
- If the customer wishes to return the product due to a change of mind, the customer bears the shipping costs.
- In the case of defective products, product mismatches, or returns due to delivery issues, the seller covers the shipping costs.
- Notes for Refunds & Exchanges
- Refunds & exchanges may be restricted in the following cases.
- Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);
- Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the redeeming of digital codes);
- Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;
- Where the package of copyable products has been destroyed (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);
- Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;
- -
- Refunds & exchanges in each product category may be restricted for the following cases:
- -
- Clothing, bags, shoes, fashion accessories
- Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.
- -
- Albums, books, video publications
- Where the copyable product's packaging has been opened;
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;
- Where the product is returned with some components missing;
- -
- Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.
- Even if an exchange request is made, if the seller does not have the stock for the item to be exchanged, the exchange is not possible. In this case, the order for the relevant product will be canceled, and a refund will be processed to the payment method used for the purchase.
- Compensation for Consumer Damages and Refund Delays:
- Matters related to returns, exchanges, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission.
- Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on the Consumer Protection in Electronic Commerce of South Korea.
- For international customers
- Some regulations may apply only to South Korean customers. For detailed information for international customers, please check the FAQ or contact Customer Support.