- Information
- Products requiring shipping may not be available for order for some countries. Unavailable countries (8 countries): Lebanon, Mali, Myanmar, Afghanistan, Ukraine, Iraq, Iran, Democratic Republic of the Congo.
- Merch Box #11 is available for "ARMY Membership: Merch Pack" holders. You can join the membership anytime.
- The Merch Box can only be purchased through the Weverse Shop (GLOBAL, USA or JAPAN) you have purchased your membership from.
- Merch Box #11 will be shipped the next quarter after your purchase. However, please note that shipping schedules are subject to change. Please refer to upcoming notices for additional details.
- Merch Boxes scheduled to be released will be introduced on the “MEMBERSHIP” menu on Weverse Shop in order.
- The sales of Merch Box #12 will begin in 2Q 2023. We will provide an update on the detailed sales schedule in a separate notice.
Description
Shipping Country/Region
You can view the list of countries/regions available for shipping when you log in.
Information
- OUT BOX 1EA
- 240 x 240 x 265 mm / Paper
- ORGEL 1EA
- 200 x 227mm/ steel, ABS, PC
- STICKER 1EA
- 54 x 85 mm / PAPER
- ORGEL FRAME PHOTO 7EA (1SET)
- 54 x 85mm / PAPER
Please Note
- The size of the outer box and contents are subject to change due to circumstances of the manufacturer. Thank you in advance for your consideration. There may be minor scratches and discoloration on the outer box, as the box functions as protection for the contents inside.
- Some of the product designs may change in parts. There may be slight discrepancies in size based on measurement methods used and the nature of the product.
About Return and Exchange
- Returns & Exchanges
- My -> My Orders -> Order Details -> request return/exchange
- Please refer to the FAQ for more details
- Return & Exchange Period
- The customer must request a return/exchange within seven days from the date of receiving the product.
- In cases where the product does not match the indicated/advertised content or is not performed according to the contract, withdrawal of the offer is possible within three months after receiving the product.
- (However, in the case of a change of mind, only returns are possible. Exchanges will not be allowed.)
- Return & Exchange Fees
- If the customer wishes to return the product due to a change of mind, the customer bears the shipping costs.
- In the case of defective products, product mismatches, or returns due to delivery issues, the seller covers the shipping costs.
- Notes for Refunds & Exchanges
- Refunds & exchanges may be restricted in the following cases.
- Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);
- Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the redeeming of digital codes);
- Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;
- Where the package of copyable products has been destroyed (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);
- Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;
- -
- Refunds & exchanges in each product category may be restricted for the following cases:
- -
- Clothing, bags, shoes, fashion accessories
- Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.
- -
- Albums, books, video publications
- Where the copyable product's packaging has been opened;
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;
- Where the product is returned with some components missing;
- -
- Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.
- Even if an exchange request is made, if the seller does not have the stock for the item to be exchanged, the exchange is not possible. In this case, the order for the relevant product will be canceled, and a refund will be processed to the payment method used for the purchase.
- Compensation for Consumer Damages and Refund Delays:
- Matters related to returns, exchanges, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission.
- Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on the Consumer Protection in Electronic Commerce of South Korea.
- For international customers
- Some regulations may apply only to South Korean customers. For detailed information for international customers, please check the FAQ or contact Customer Support.