- Please Note
- ENGENE MEMBERSHIP (or "membership") can be purchased year-round. (Membership validity: 365 days after the date of purchase)
- You can purchase every available membership of an artist on Weverse Shop (GLOBAL/JAPAN/USA) using a single Weverse Shop account.
- You need a billing address in the United States of America to purchase a USA membership.
- You need to use the same account for Weverse and Weverse Shop to fully enjoy the membership-only benefits.
- If you cancel your purchase or get a refund for your merch pack membership after renewal, the remaining membership period that was valid before the renewal will not be recovered.
- The digital membership card image is refreshed for new membership holders and renewed membership holders. If your current membership is still valid, the digital membership card image will remain unchanged.
- ENGENE MEMBERSHIP KIT (or "membership kit") can be separately purchased on ENGENE MEMBERSHIP KIT product page on Weverse Shop.
- Membership holders can purchase 1 membership kit from the same store (Weverse Shop GLOBAL / Weverse Shop USA / Weverse Shop JAPAN) they purchased the membership from.
- The special gift(s) will be provided after the customer's membership purchase has been confirmed and completed.
- The special gift(s) will be provided after November 1st, 2023, 20:00(PDT).
Description
About Return and Exchange
- Return & Exchange Request
- You can request return or exchange by going to My > Orders > Order Details OR using Customer Service center.
- Return & Exchange Period
- The shopper can withdraw by cancelling within 7 days of purchasing the products.
- However, return or exchange due to a change of mind will be denied outright.
- In case of product defects, only the exchanges are allowed within 3 months of receiving the products or within 30 days or discovering the defects.
- Return & Exchange Cost
- After the period of withdrawal, cancellation or return will be denied.
- In case of returns due to product defects, wrong delivery, or shipping issues, the seller is responsible for and must pay the shipping fee for the product(s) returned.
- Grounds for Denying Return & Exchange
- This product goes into production once the order is made. Please note that it cannot be cancelled or refunded due to a change of mind after the period eligible for withdrawal.
- Compensation for Consumer Damages and Refund Delays
- All matters regarding returns, exchanges, warranty, refunds, quality guarantee, compensations, and more are processed in accordnace with the standards of consumer dispute resolution.
- Terms and conditions, and the procedure of compensation regarding payment refunds and refund delays are processed in accordance with the Act On The Consumer Protection In Electronic Commerce, Etc.