• BTS

Notice on Error Correction of Colors of the Graphic on Dna. Turtleneck Sweater Product of BTS Weverse Shop Black Friday Official Merchandise

Hello.

This is Weverse Shop, your official merchandise store.


We would like to inform you about the colors of the graphic on the ‘Dna. Turtleneck Sweater of the BTS Weverse Shop Black Friday official merchandise’ that was on sale from November 25.


The colors of DNA song themed graphic colors on the sweater displayed on the sales page were incorrectly displayed due to a communication error during the process.

We apologize for causing any confusion to all customers who have purchased this product.


[How the display would be corrected]

- BK (Black) Option M: Blue > White

- GY (Gray) Option M: White > Blue


We would like to inform you that product specifications, including the sweater’s color, shape, size, and materials, remain unchanged except for the color of the graphic.

We would like to ask for your kind understanding, and if you would like to have a refund due to the changed color, please submit a “refund request” or use the 1:1 Inquiry by going to the customer service center menu on Weverse Shop.


If you have any inquiries related to this issue, please contact the customer service center at any time. We will strive to pay close attention to our operation to ensure that similar issues do not occur again.

Thank you.

All Things for Fans, Weverse Shop


Weverse Company Business Info
CALL CENTER
(628) 270-1100
COMPANY
Weverse Company Inc.
CEO
JOON WON CHOI
ADDRESS
C, 6F, PangyoTech-onetower, 131, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
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e-mail
weverse@weversecompany.com
Some of the products sold on Weverse Shop are offered by individual sellers who use Weverse Shop as their selling platform. Regarding products sold by individual sellers, Weverse Company Inc. is not a party to the e-commerce transactions but an e-commerce intermediary, holding no responsibility for the information or transactions regarding the listed products.

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