Hello from Weverse Global, the official merch store.

<BTS MAP OF THE SOUL ON:E CONCERT> will be available for pre-order from Wed, September 3, 2025 (KST).

Please read below for more details on the VOD content and special gift applications.

[Pre-order <BTS MAP OF THE SOUL ON:E CONCERT> Global Paid Content]

[VOD Product Details]

① Product name: BTS MAP OF THE SOUL ON:E CONCERT

② 1 VOD (1 episode, about 150 mins)

③ Available Subtitles: Korean, English, Japanese, and Chinese (Simplified)

※ Notice on Duplicate Purchases

The video included in the 'BTS MAP OF THE SOUL ON:E (Digital Code)’ product is included in the 'BTS MAP OF THE SOUL ON:E CONCERT’ VOD. Please double-check if you have already purchased the Digital Code product to avoid buying the same video multiple times.

[Purchase Period]

① Pre-order: Wed, September 3, 2025, 11:00 AM - Wed, September 10, 2025, 5:59:59 PM (KST)

② Ongoing purchases: Begins on Wed, September 10, 2025, 6:00 PM (KST)

[Where to Purchase]

① Pre-order: Weverse Shop website (mobile/PC)

② Ongoing purchases: Weverse app, Weverse Shop website (mobile/PC)

[How to Purchase]

① Visit the Weverse Shop website (mobile or desktop)

② Go to “BTS”

③ WEVERSE category →MOS ON:E category → Select and buy the content

[Notes on Purchases]

① If you're using a mobile device, please access the Weverse Shop website through a mobile browser instead of the Weverse app.

② You won’t be able to make purchases from the “Shop” menu located at the bottom of the Weverse app.

[Release Schedule]

- Wed, September 10, 2025, 6:00 PM (KST)

[How to Watch]

① Go to the Weverse app or website → BTS community → Media tab

② MOS ON:E category → Select the content to watch

- You can watch the content on mobile with the Weverse app or PC (https://weverse.io).

- When you watch on Weverse, you have to use the same account you used to purchase the content on Weverse Shop website.

<VOD Payment and Refund Guide>

① You can purchase this product only with the payment method supported on Weverse and Weverse Shop.

② You cannot cancel your VOD purchase after watching the paid content.

③ You can request a refund or cancellation of purchase for this product within 7 days of your purchase if you have not watched the product and if you purchased the product from Weverse Global. For further assistance, please contact the customer support of the place of your purchase.

④ Please note that you cannot request a refund or cancellation of purchase if you purchased the VOD from Weverse Japan.

<Please Note>

① To ensure that the content plays smoothly on your device, please play the preview as a test before purchasing the content.

② Additional data charges may apply if you are on the mobile data network.

③ Unauthorized or illegal distribution, piracy, or processing of content without the copyright holder's consent constitutes copyright infringement.

④ When you simultaneously play the paid content on PC and mobile, only one PC or mobile device can play the content.

⑤ Your purchase history cannot be recovered if you delete your Weverse/Weverse Shop account.

⑥ This product is a VOD. It can only be played on the device belonging to the customer who purchased the VOD.

⑦ When you watch on Weverse, you have to use the same account you used to purchase the content on Weverse Shop.

⑧ If the playback is not smooth, close the app and run it again.

⑨ When watching videos on TV using Google Chromecast, the optimal video quality is provided depending on the network environment, and certain functions may not be available.

⑩ When watching videos on TV using Apple AirPlay, certain functions may not be available on some devices if an Apple device is not used.

[Special gift application for pre-order customers]

[Special gift details]

- 3 group postcards + 1 paper frame + 1 photo ticket

[Application period]

- Wed, September 3, 2025, 11:00 AM - Wed, September 10, 2025, 5:59:59 PM (KST)

[Eligibility]

All customers who purchased the VOD on the Weverse Shop website during the application period noted above and paid the shipping fee.

<How to apply>

① Go to the Weverse Shop website

② Go to “BTS”

③ WEVERSE category → STAGE or MOS ON:E category → Apply at BTS MAP OF THE SOUL ON:E CONCERT GIFT

[Shipping Details]

① Shipping will begin starting Fri, October 10, 2025 (KST) (global shipping available).

② Shipping for special gifts applied from Weverse Japan will begin on Thu, October 9, 2025 (KST).

[Please Note when applying for the special gift]

① You need a Weverse Shop account to apply for the VOD special gift.

② You can apply once per account.

③ The special gift will be available only for customers who pre-ordered <BTS MAP OF THE SOUL ON:E CONCERT> VOD during the pre-order period on the Weverse Shop website, and paid the shipping fee for the special gift on the corresponding Weverse Shop website.

④ You cannot cancel your order for the <BTS MAP OF THE SOUL ON:E CONCERT> VOD if you have applied for the special gifts.

⑤ Please note that you cannot cancel your order or application for special gifts once the order status for special gifts has changed to Shipping Soon.

⑥ You can only cancel your order of <BTS MAP OF THE SOUL ON:E CONCERT> after canceling your special gift application; the application cancellation is available until Wed, September 10, 2025, 5:59:59 PM (KST).

⑦ To cancel your special gift application, please contact the place of your purchase. (Weverse Shop: Help → Contact us)

⑧ You cannot cancel your special gift application if you applied for it on Weverse Japan.

<Payment Information>

- You can pay by debit and credit cards issued in South Korea, or with PayPal, Eximbay, PAYCO, Toss, Kakao Pay, or Weverse Card.

- If you add Toss or Kakao Pay to payment methods, you can use the balance on your preferred payment option to pay, without having to use a credit card.

- If your default currency is set to USD, JPY, CNY or MXN, you can pay with available payment methods for each currency.

※ USD - PayPal, Eximbay, Alipay+, WeChat pay, and Grab pay

※ JPY - PayPal, Eximbay, Alipay+, and WeChat Pay

※ CNY - Eximbay, Alipay+, and WeChat Pay

※ MXN - PayPal