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- Please Note
- You can buy up to 3.
- As the tour merch is produced in limited quantity, only return will be available for a damaged merch when there are not enough merch to exchange with.
Information
- Product Name
- Neck Strap＆Sticker
- Product material
- Polyester, PVC, Iron, Paper
- Size(cm)
- NECK STRAP:0.5φ㎝×73 STICKER：14.7×10.5
- Contents
- NECK STRAP 1EA,RUBBER CHARM 1EA,STICKERS 10EA/1SEET
- Manufacturer
- HYBE JAPAN
- Country of manufacture
- NECK STRAP: CHINA STICKER：JAPAN
- Instructions for care and handling
- Please be careful as sharp edges may cut your hand. Keep away from hot, humid places and direct sunlight. Do not use it for purposes other than originally intended. Keep away from fire. Do not put it in your mouth or suck on it.
- Quality assurance standards
- In accordance with relevant laws and the criteria for the settlement of consumer disputes
- Product support manager and phone number
- Weverse Shop Customer Center : 1544-0790
- Name
- Neck Strap＆Sticker
- Company Name/CEO
- Weverse Company Inc. / JOON WON CHOI
- Mail Order Business Registration
- 2022-Seongnam Bundang A-0557
- Phone number
- +82 1544-0790
- support@weverse.io
- Address
- C, 6F, PangyoTech-onetower, 131, Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
Exchange/Return
- Returns & Exchanges
- Go to [MY or More → My Orders → Order Details] to request a(n) exchange/return.
- Please refer to the FAQ available from Help on Weverse for more information.
- Return & Exchange Period
- Customers can request a(n) exchange/return through the My Orders page or by going to Help on Weverse [Contact us] within 7 days of receiving the product. (In the case of a simple change of mind, only returns are possible and exchanges will not be allowed.)
- In case the product is different from its advertisement or the stipulations outlined in its contract, including defects, the customer may contact us through Help on Weverse [Contact us] to withdraw the purchase order within 3 months of receiving the product and within 30 days from the date the customer discovers or could have discovered such fact.
- Return & Exchange Fees
- If the customer wishes to exchange/return the product due to a simple change of mind, the customer will bear the shipping costs.
- In the case of defective products, product mismatches, or returns due to delivery issues, the seller will cover the shipping costs.
- Exchange & Return Notes
- Exchange/refund may not be available in the following cases.
- Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);
- Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the usage of a Digital Code);
- Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;
- Where the package of copyable products has been damaged (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);
- Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;
- -
- Exchange/refund in each product category may not be available for the following cases:
- -
- [Clothing, bags, shoes, fashion accessories]
- Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.
- -
- [Albums, books, video publications]
- Where the copyable product's packaging has been opened;
- Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;
- Where the product is returned with some components missing;
- Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.
- If the seller does not have stock of the product requested for an exchange, the exchange cannot be processed even if an exchange request is submitted; in such cases, the order will be canceled and a refund will be issued with the used payment method.
- Compensation for Consumer Damages and Refund Delays:
- Matters related to exchanges, returns, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission.
- Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on Consumer Protection in Electronic Commerce of South Korea.
- For international customers
- Some regulations may apply only to South Korean customers. For detailed information for international customers, please check the FAQ or use Help on Weverse [Contact us].
- Please Note
- This product is available for purchase by residents of the seller's country/region. The policies regarding contract withdrawal, refunds, and payments from the seller's country/region will apply.
