[Notice] "STARSTRUCK" VOD Customer Special Gift Request Guide

Hello from Weverse Shop,

the official merch store.

Special gift requests for "STARSTRUCK" will be available starting from Mon. November 20, 2023 (KST).

Check out the details below.

["STARSTRUCK" VOD Customer Special Gift Request Guide (KST)]

- Special Gift Details: 1 calendar set (1 mini calendar for 2024 + 1 photo frame), 2 postcards, and 1 sticker

- Request Period: Mon. November 20, 2023, 2:00 PM - Fri. December 1, 2023, 5:59:59 PM

- How to Request: Go to the Weverse Shop GLOBAL website → Select NCT DREAM GLOBAL → WEVERSE category → STARSTRUCK category → Request special gift

- Eligibility: Customers who purchased the VOD during the pre-order period on the Weverse Shop GLOBAL website (https://weverseshop.io) and have paid the shipping fee for the special gifts

- Shipping (Scheduled Start Date): Begins on Tue. December 19, 2023 (global shipping available)

* Please Note for Special Gift Requests

- You can make one request per account.

- You can request "STARSTRUCK" VOD special gifts with a Weverse Shop account.

- You cannot cancel your order for "STARSTRUCK" VOD if you have requested the special gifts.

- You cannot cancel the request for special gifts after Fri. December 1, 2023, 5:59:59 PM (KST). If you want to cancel the special gift request, you must also cancel the purchase of the "STARSTRUCK" VOD. Please note that if you've watched the paid content, you cannot cancel the VOD purchase. If you haven't watched the content and would like to cancel the purchase, please contact Weverse Shop Customer Support.

Weverse Shop app: My → Customer Support (Shop) → Contact Us

- "STARSTRUCK" special gifts are only available for customers who purchased the VOD on Weverse Shop (website) during the pre-order period and have paid for the shipping fee of the special gifts on Weverse Shop (website).

- Please note that you cannot cancel your order or the special gift request once the order status for special gifts has changed to "Shipping Soon".

* Payment Information

- You can pay by debit and credit cards, or with PayPal, Eximbay, Payco, Toss, NAVER Pay, Kakao Pay, or Weverse Card.

- If you add Toss, NAVER Pay or Kakao Pay to payment methods, you can use the balance on your preferred payment option to pay, without having to use a credit card.

- If your default currency is set to USD or JPY, you can pay via PayPal or Eximbay using international credit cards or Alipay.

* Important for Customers in South Korea

- If you are ordering from South Korea, please enter the complete shipping address in Korean. Entering a South Korean address in English may lead to delayed or failed delivery as the couriers may not accept the address or have difficulty in processing the delivery.

* Important for International Customers

- If you are ordering from countries/regions other than South Korea, please enter the complete shipping address and the recipient's name in English. In the case where the address and the name contain characters with accent symbols such as á, é, í, ó, ú, ü, and ñ, please eliminate the symbols.

- Please note that if you place multiple orders to a single address, your orders may be subject to the customs laws of the recipient country, such as the imposition of import tariffs or being held at customs. You are responsible for paying the import tariffs imposed on bulk purchases you make.

※ Please note that entering inaccurate addresses may cause delayed or failed deliveries. If products are lost in transit due to the incorrect address you entered, we will not ship additional products to compensate for the loss, especially for products manufactured in limited quantities. Please double-check your address when you place your order.

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