dOnO MEMBERSHIP GIFT

Please Note: dOnO MEMBERSHIP GIFT (or "MEMBERSHIP GIFT ") can be purchased by dOnO MEMBERSHIP (or "MEMBERSHIP") holders who purchased or renewed the MEMBERSHIP after 29, June, 2023. You can purchase 1 MEMBERSHIP GIFT for each concept.; MEMBERSHIP holders can purchase the MEMBERSHIP GIFT from the store they purchased the MEMBERSHIP from Weverse Shop GLOBAL.; The name on the card included in the MEMBERSHIP GIFT is the same name you entered for the MEMBERSHIP.; If you cancel your membership after purchasing your MEMBERSHIP GIFT, your MEMBERSHIP GIFT will still be shipped to you.; Orders placed after January 1, 2024 (KST) will be shipped within four to five months from the payment month.; However, please note that the shipping schedule may be subject to adjustments due to unexpectedly high demand, manufacturing delays, shipping delays, or natural disasters. In the event of any changes to the shipping schedule, we will provide advance notice through a separate announcement before the adjustment takes place.

Description

Shipping Country/Region

You can view the list of countries/regions available for shipping when you log in.

Information

Product and model name: dOnO MEMBERSHIP GIFT
Size (mm): See product details
Material: OUTBOX 1EA : PAPER PHOTO CATALOG 1EA : PAPER PHOTOCARD SET 2EA(1SET) : PAPER STICKER SET 2EA(1SET) : PAPER MEMBERSHIP CARD 1EA : PVC
Product Component: See product details
Information that confirms that the product has been certified or permitted by law: Not Applicable
Country of manufacture: Korea
Manufacturer: PLEDIS ENTERTAINMENT Inc.
Precautions for handling: Please be careful as sharp edges may cut your hand. Keep away from hot, humid places and direct sunlight. Do not use it for purposes other than originally intended. Keep away from fire. Do not put in your mouth or suck on it. This product is not a toy.
Quality assurance standards: In accordance with relevant laws and the criteria for the settlement of consumer disputes
Product support manager and phone number: Weverse Shop Customer Center : 1544-0790
Sales policies for consumer protection: Sales policies for consumer protection 1. The product is for use by people aged 14 and older. 2. We do not run advertising campaigns that can be mistaken to be for children's products. 3. We sell only at designated, exclusive distributors. 4. Our products are designed and developed for people aged 14 and older. 5. Any changes to labels attached to our products are prohibited.

Please Note

Products requiring shipping may not be available for order for some countries. Unavailable countries (8 countries): Lebanon, Mali, Myanmar, Afghanistan, Ukraine, Iraq, Iran, Democratic Republic of the Congo.

The outer box dimensions as well as content may change depending on manufacturer circumstances. We ask for your understanding. The outer box serves as protection of the product, and there may be minor surface scratches or discoloration.

Product designs are subject to change. Dimensions may vary based on measuring method.

Depending on the screen resolution and color settings, the product may be distorted or the colors may look different.

Minor scratches that occur during the finishing stage of the manufacturing process are not defects.

About Return and Exchange

Returns & Exchanges: My -> My Orders -> Order Details -> request return/exchange; Please refer to the FAQ for more details

Return & Exchange Period: Customers can request a return/exchange through the My Orders page or Help → contact us within seven days of receiving the product. (However, in the case of a simple change of mind, only returns are possible. Exchanges will not be allowed.); In case the product is different from its advertisement or the stipulations outlined in its contract, including defects, the customer may contact us through Help to withdraw the purchase order within 3 months of receiving the product or within 30 days from the date the customer discovers or could have discovered such fact.

Return & Exchange Fees: If the customer wishes to return the product due to a change of mind, the customer bears the shipping costs.; In the case of defective products, product mismatches, or returns due to delivery issues, the seller covers the shipping costs.

Notes for Refunds & Exchanges: Refunds & exchanges may be restricted in the following cases.; Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content);; Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the redeeming of digital codes);; Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible;; Where the package of copyable products has been destroyed (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened);; Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage);; Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing;; -; Refunds & exchanges in each product category may be restricted for the following cases:; -; Clothing, bags, shoes, fashion accessories; Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc.; -; Albums, books, video publications; Where the copyable product's packaging has been opened;; Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling;; Where the product is returned with some components missing;; -; Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase.; Even if an exchange request is made, if the seller does not have the stock for the item to be exchanged, the exchange is not possible. In this case, the order for the relevant product will be canceled, and a refund will be processed to the payment method used for the purchase.

Compensation for Consumer Damages and Refund Delays:: Matters related to returns, exchanges, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission.; Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on the Consumer Protection in Electronic Commerce of South Korea.

For international customers: Some regulations may apply only to South Korean customers. For detailed information for international customers, please check the FAQ or contact Customer Support.